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If you have a complaint, please review our complaints procedure and policy prior to making a complaint
Compliments, Comments and Complaints - Education
The Committee for Education, Sport & Culture is committed to delivering a consistently high standard of customer service for the Bailiwick's learners, families, schools and staff, the wider community and businesses, however you contact us.
If you have received an excellent service from one of our schools or services, or if you have a comment on something you think we could do better, please let us know by emailing educationsportandculture@gov.gg, or by writing or phoning to let us know.
Despite our best endeavours, sometimes we make mistakes and we are sorry if you feel that something has gone wrong or if you are disappointed with the service that you have received.
All concerns and complaints are taken seriously, and we are committed to resolving any matter raised in a positive way, through the most appropriate process and to making any improvements.
For clarity, a concern is considered to be 'an expression of worry or doubt over an issue considered to be important for which reassurances are sought' and a complaint is 'an expression of dissatisfaction however made, about actions taken or a lack of action'.
If you wish to make a complaint, please see the 'Compliments, Comments and Complaints' document available in the downloads section for more information.
Please note that schools and The Guernsey Institute have individual processes for making a comment or raising a complaint which are available on their website or through the school or setting office.
